Do you think Boost Mobile is adding the theft of Boost Mobile cell phones?

my service had been transferred to a new phone number and a new service that I may not continue to know any other information. How could this happen?



Boost Mobile is adding the theft of Boost Mobile cell phones How... you may ask. On the 7th of March, my phone was left/stolen at Stake a Shake on Hamilton Rd. Columbus Ohio. First problem with Boost Mobile was not being able to use secondary/Mothers Boost Mobile phone to report/ stop phone service/redeem new phone. System will not let me through to speak to the customer service.

Later on the 10th of March, I was able to reach a non Boost Mobile phone, were I spent 2 hours trying to reach customer care. Three times calling, waiting, 15 to 20 minute only to be come booted out of the service again. Finally, I reached someone. The representative told me that my pin an service had been breeched.

Then super upset I requested to speak to a supervisor. His name was David I.D. # 7032877. David tells me that my service had been transferred to a new phone number and a new service that I may not continue to know any other information. How could this happen?

Boost Mobile is adding the theft of Boost Mobile cell phones. The person that had stolen my phone on the 7th of March called Boost Mobile requesting my pin number (which is the last 4 digits of my Social security number). Once Boost Mobile transfer my information to the theft, to access my personal file, to change my pin, and my cell phone number they were able to steal/ use my phone and services. Because I do not know, the new pin number boost mobile will not give me the information that I need to interrupt my services, or use my issuance to replace my phone.

I now question why when I opened my account with Boost Mobile I was required to give three are four secret security questions (ex. What is your hometown?) 2.(What is your favorite pet name?) Boost Mobile failed me!

I am un-employed, new mother with a new 13-day-old baby boy. My limited resources will not allow me to get a second phone. I pray I do not need to call-911 or do I need to call ACLU.

The thought of someone out there using my phone/Boost Mobile service with my identity with that company is scary. I am 18 years old student so what can I do?

3/10/2011

Sincerely,

Shanekqua Coates

614-515-0157 my G-motherDo you think Boost Mobile is adding the theft of Boost Mobile cell phones?
Personaly, I would contact an attorney or legal aid based on what you have stated. ID theft, is a very serious matter, and if you havent done so yet, it would be wise to check your credit to see if it has been breached as well. Especially if you had any type of personal info on the stolen phone. It does not surprise me at all how boost mobile has addressed this problem, for I had to assist in getting boost mobile to comply with a service agreement they would not honor. Just as you stated, horrific customer service, if you can call it that. I certainly would Not pay boost mobile another penny., and do look into your legal options, you may have reasons for a suit against them. And futhermore I would Not reccommend boostmobile to anyone. best of luck on resolving this..